To keep you informed of the Network and Service we aim to update this page with information and network news as soon as possible to keep customers informed about any planned engineering or any unplanned incidents as and when they happen.
Current Network Status:
There are no known issues with our network.
Please contact 01483347437 if you are in need of support.
Planned Work:
2024-11-19 23:30 to 2024-11-20 02:30 – Planned loss of service.
Due to maintenance by our connectivity supplier in London there will be loss of B4SH connectivity during the 3 hour window 2024-11-19 23:30 to 2024-11-20 02:30.
During the works expect no internet or VoIP access. The internet light on your router is likely to turn red.
Please leave the router powered on and connected, normal service will resume after the works without any need for you to restart or reset your router.
The supplier has rescheduled the works; further details on the new date will be posted here when available..
Recent network events:
There have been no recent network changes or issues.
Thames Water Pipeline – First Posted 2024-03-19 (Last Updated 2024-09-11)
You should have received an email about the works Thames Water are undertaking to install a new fresh water pipeline between Pewley Hill and Shere. A copy of which can be found below.
To clarify the risk:
For customers in Tyting near Guildford & Guildford Lane – There are multiple points where the Thames Water work crosses or runs adjacent to the B4SH network where damage may affect service until repaired.
For all other customers – There is a single point near the Silent Pool where Thames Water damage may affect service until repaired.
More details on the progress of their works will be posted here once known. As of 2024-09-11 Thames Water have been diligent in locating our network underneath their works compounds at Tyting and A25 at Shere so are aware where network runs. They have also crossed, without incident, our cable in multiple locations near Tyting Farm and closer to Albury.
Dear B4SH customer
As you may be aware Thames Water are to install an essential trunk main between the reservoir on Pewley Down and Netley Mill near Shere. The route of the pipeline, which is underground, is shown in the link in this email and crosses our core fibre optic cable several times.
This work is due to start in earnest in the next few weeks and will continue for up to 2 years – clearance of vegetation has already commenced.
Since being made aware of this work, we have been working with their contractors, Galliford Try, exchanging maps, identifying interfaces and marking out our network. We will continue to liaise with them on a regular basis.
Neither Galliford Try nor B4SH wish for any disruption to our network and Galliford Try will do everything they can to avoid any disruption. However, there is a degree of risk to the network until the pipeline is completed so we have repair plans in place, should there be any damage.
In the event that Galliford Try damage our cable we have a detailed repair plan agreed with them. The main aim of which is to get the network repaired as quickly as possible and to get you back online. If there is an interruption to our service, we will keep you informed of the location of the damage and an estimated repair time via [our status page].
If you require further details regarding the Thames Water pipeline please see this link https://www.thameswater.co.uk/about-us/investing-in-our-region/improvements-in-your-area/guildford-mains-pipeline-project
We aim to minimise any disruption to our broadband service and complete any repair work as soon as possible during this time. Please be assured that the whole team will be mobilised in the event of any issue.
If you have any questions, please let us know on office@b4sh.org.uk or 01483 347437.
User guides and equipment manuals.
Zyxel do not provide a comprehensive manual for the router. If you wish to configure a function and are unable to find what you need in the admin interface please get in touch. We can provide help.