B4SH Network Status

To keep you informed of the Network and Service we aim to update this page with information and network news as soon as possible to keep customers informed about any planned engineering or any unplanned incidents as and when they happen.

To log a network issues or report a fault customers should email helpdesk@B4SH.org.uk or call 01483 347437.

Current Network Status:
No current incidents.
Please contact 01483347437 if you are in need of support.

Planned Work:
No planned work at the moment.

Recent network events:
2024-02-27 09:00 – Utility power returned and the cabinet is now running as normal.
2024-02-27 00:33 – This incident is still ongoing. The generator and battery backup are still fully operational and being monitored.
2024-02-26 19:57 – This incident is still ongoing. The generator and battery backup are still fully operational and being monitored.
2024-02-26 mid-day – Blackheath & Shamley Green area.
Due to a power cut in the area our Green Lane Farm cabinet is running off battery and generator. This method has been in use many times in the past and has proven reliable; however there is always a risk. Any customer with power continues to have internet access and any affected property with a battery backup or generator will be able to get online if you can power the router in your home.

User guides and equipment manuals.

Zyxel do not provide a comprehensive manual for the router. If you wish to configure a function and are unable to find what you need in the admin interface please get in touch. We can provide help.