B4SH Network Status

B4SH - Gigabit Broadband For the Surrey Hills and beyond

To keep you informed of the Network and Service we aim to update this page with information and network news as soon as possible to keep customers informed about any planned engineering or any unplanned incidents as and when they happen.

To log a network issues or report a fault customers should email [email protected] or call 01483 347437.

No issues to report.

No issues to report

We will be performing a Network Upgrade on Thursday the 4th of August beginning at 23:00 BST and concluding on Friday the 5th of August at 01:00 BST.

Your service will be unavailable during parts of this window. The outage is not expected to cover the whole period.

We apologise for any inconvenience.

UPDATE: 2022-02-21 19:49 – Utility power was returned to the area around 13:48 today; the B4SH equipment is now running from the regular supply and this incident is over.
UPDATE: 2022-02-20 21:15 – UK Power Networks currently estimate return to utility power on Tuesday afternoon (INCD-319241-U). The B4SH service is still up and working as expected for all customers who still have power in their homes. An update will be posted here should the situation change.
UPDATE: 2022-02-20 17:20 – Power is not expected to be restored imminently so the cabinet is now running off generator power. Customers should continue to be able to use the internet if their property has power.
2022-02-20 15:04: Power failure in Littleford Lane, Blackheath has affected one of our broadband cabinets. Backup battery power is supplying power. The following areas should be considered at risk should unforeseen problems arise. A generator is on the way should the power remain off into the evening:
GU4 8QZ
GU5 0QZ
GU5 0RA
GU5 0RB
GU5 0RD
GU5 0RH
GU5 0RS
GU5 0RT
GU5 0SP
GU5 0SR
GU5 0SS
GU5 0ST
GU5 0SU
GU5 0SZ
GU5 0UA
GU5 0UB
GU6 8QX

RESOLVED 17:00
2022-02-20 15:04: Power failure in Willinghurst Estate has affected one of our broadband cabinets. Backup battery power is supplying power. We do not foresee any connections being at risk at the moment. If the power cut continues past midnight this situation may change and we will update the advice here.

RESOLVED 21:23: UK Power Networks identified and isolated the fault on the High Voltage network feeding the area. Thank you to Box Broadband for temporary loan of a generator after our one failed and to the UK Power Networks engineers for temporary use of their van inverter power supply to tide us over until the replacement generator arrived.
Saturday 2022-02-19 14:28: Power failure in Littleford Lane, Blackheath has affected one of our broadband cabinets. Backup generator is supplying power. The following areas should be considered at risk should unforeseen problems arise:
GU4 8QZ
GU5 0QZ
GU5 0RA
GU5 0RB
GU5 0RD
GU5 0RH
GU5 0RS
GU5 0RT
GU5 0SP
GU5 0SR
GU5 0SS
GU5 0ST
GU5 0SU
GU5 0SZ
GU5 0UA
GU5 0UB
GU6 8QX

User guides and equipment manuals.

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